This page was last updated on June 24, 2026. A German version is available at /de/membership/withdrawal/.
Right of Withdrawal
Consumers in the European Economic Area (EEA) have the right to cancel their membership contract at any time within 14 days without providing a reason. This period begins on the day the contract starts.
To exercise this right, you must inform us (PhotoPrism UG, Zimmermannstr. 37, 12163 Berlin, Germany) of your decision to withdraw from the contract by providing a clear statement. You may do so by clicking the “Withdraw” button available to members at my.photoprism.app, by sending a letter to our postal address, or by sending an email.
The quickest way to withdraw if you are signed in to your membership account is by using the withdrawal form on my.photoprism.app. Alternatively, you can fill out and submit the model withdrawal form below via letter or email. If you choose this option, we will confirm receipt of your withdrawal without delay, e.g. via email.
To meet the withdrawal deadline, it is sufficient to notify us of your intent to withdraw before the end of the withdrawal period, for example, by submitting the form we provide.
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of delivery other than our standard delivery method).
Refunds will be issued within 14 days of receiving your withdrawal notification. We will use the same means of payment that you used for the original transaction for this reimbursement, unless we agree otherwise; you will not be charged any fees as a result of this reimbursement.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To PhotoPrism UG, Zimmermannstr. 37, 12163 Berlin, Germany, membership@photoprism.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.